Refund policy

2. Returns & Exchanges Policy

Return Eligibility

• Returns accepted within 30 days of delivery.
• Items must be unused (no general wear), in original condition, and with packaging/tags.
• Return/Exchange Form (Coming Soon)

How to Initiate a Return

• Contact us through the website chat (Email and Phone contact available soon) with your order number and reason for return.
• We do not provide return shipping labels, and customers are responsible for covering the cost of returning the item.
• Refunds are processed within 5 Business days after we receive and inspect the returned item.

3. Refund Policy

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable (unless the return is due to an error on our part).
• Refunds are processed within 5 business days after receiving and inspecting the returned item.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• We will arrange for a replacement or refund at no cost to you.

✔ Sustainability & Reverse Supply Chain: If an item has a defect but remains functional, we will offer a partial refund instead of a return. This helps reduce waste and unnecessary shipping while ensuring our products continue to serve a purpose.